Turn every touchpoint into a growth signal
Anonymous. In seconds. No installation.
Continuous point-of-emotion feedback from your customers, citizens, and employees — captured at the moment of service, with zero IT integration on your side.
DG CAA 
BORICA 
bTV 
Minimart 
MES 
NBU 
LB Bulgaricum 
Sofiyska Voda 
Stara Zagora Municipality 
BAS 
Cantus Firmus DG CAA BORICA bTV Minimart MES NBU LB Bulgaricum Sofiyska Voda Stara Zagora Municipality BAS Cantus Firmus 
NAMRB 
HRS Bulgaria 
Burgas Municipality 
Sozopol Municipality 
Kyustendil Municipality 
Vratsa Municipality 
Pernik Municipality 
Teteven Municipality 
Blagoevgrad Municipality 
Visit Sofia 
Plovdiv Municipality NAMRB HRS Bulgaria Burgas Municipality Sozopol Municipality Kyustendil Municipality Vratsa Municipality Pernik Municipality Teteven Municipality Blagoevgrad Municipality Visit Sofia Plovdiv Municipality Feedback from 15+ international markets
Over 1 million feedback responses from 15+ markets across Europe and beyond — in real time.
128 countries · 2,600+ cities · 1M+ feedback responses
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The feedback you're not hearing
Most organizations only hear from a fraction of their customers. The silence isn't satisfaction — it's churn waiting to happen.
unhappy customers complain — the other 25 leave silently
Lee Resources / ThinkJarof consumers switch to a competitor after a poor experience
Getthematic / Kapicheretention increase = 25-95% profit increase
Bain & CompanyWe deliver decisions, not dashboards
We help organizations build always-on analytics ecosystems that turn continuous customer opinions into confident decisions.
AI Strategy & Foresight
AI analyzes survey data against 10+ regulatory frameworks — from the Administrative Services Ordinance (Art. 24) to the Higher Education Act (Art. 76-77) and Payment Services Act. Automatically generates compliance evidence for CAF, ISO 9001, BDS EN 13816, and 12 more standards.
Customer-obsessed organizations grow revenue 41% faster — Forrester
Always-On Customer Analytics
NPS is your starting point. We layer trend analysis, key factor identification, and real-time alerts — negative feedback reaches management within 5 minutes. AI-generated weekly digests tell you not just the score, but what to do next.
Every 7-point NPS improvement = 1% revenue growth — LSE
Data Infrastructure
Zero IT integration on your side. We deploy everything: QR stickers, posters, email signatures, SMS links, app buttons, and printed documents. Multi-channel feedback flows into one unified analytics platform.
Real-time feedback is 40% more accurate than 24h-delayed — Growth-onomics
Process Automation
Ensure the right insight reaches the right person at the right moment. Automated reports, escalations, and workflows turn analytics into action — not just awareness.
Companies with customer experience programs see 20% increase in satisfaction — Forrester
Custom Analytics Systems
Get a system built for how your organization actually makes decisions. We develop specialized feedback, analytics, and reporting systems when off-the-shelf falls short.
Connected packaging scan rate: 14-15% vs digital ads: 0.01-0.10% CTR
Digital Transformation
Replace intuition-based workflows with continuous analytics cycles that get smarter over time. Organizations that listen systematically outperform those that guess.
76% of EU citizens say digital services improve their lives — EU Digital Decade
From idea to always-on analytics ecosystem
Three steps to a continuous analytics system that gets smarter over time.
Discover
Map & AnalyzeWe map your customer journey, audit existing data sources, and identify "points of insight" — the moments where feedback has the most impact on decisions.
Build & Test
Configure & ValidateDesign questionnaires, configure channels (QR, email, SMS, app, printed documents), pilot with a test group, and validate insights reach the right people. Zero IT integration on your side — we deploy everything.
Launch & Evolve
Activate & GrowGo live, train your team, and start receiving AI-powered weekly reports with automated commentary and trend analysis. Negative feedback triggers alerts to management within 5 minutes.
Built different from traditional surveys
Six things that make our approach fundamentally different from survey tools, mystery shopping, and feedback forms.
Anonymous & instant
No app, no login, no registration. QR scan to submitted feedback in under 30 seconds.
Point-of-emotion capture
Feedback at the exact moment of service — not days later through an email survey when the emotion has faded.
Zero IT integration
We deploy everything: QR stickers, posters, training materials. Your team deploys nothing.
AI-powered insights
Automated weekly reports with AI commentary and trend analysis. Not raw dashboards waiting for someone to interpret.
Regulatory compliance
10 Bulgarian laws and regulations mandate satisfaction measurement — from the Administrative Services Ordinance (Art. 24, mandatory annual surveys) to the Higher Education Act (Art. 76-77, student opinions for accreditation). BlitzPoll covers ISO 9001 §9.1.2, CAF Criterion 6, BDS EN 13816, and 12 more standards. Not just a tool — a legal requirement.
Dual-use questionnaires
The same survey works for citizens giving quick feedback AND professional inspectors conducting structured audits.
From analytics to action — across industries
See how always-on analytics drives real decisions for organizations across different sectors.
DG CAA — 4 International Airports
Continuous assessment of passenger experience across Sofia, Varna, Burgas, and Plovdiv airports. Real-time alerts enable operational teams to address issues within hours — from check-in bottlenecks to terminal comfort. Data informed the Burgas T2 renovation priorities. Compatible with ACI ASQ — 34 airport service quality indicators.
BORICA — Employee Analytics
Key factor analysis behind a +95 employee NPS revealed where to act — leading to the restructuring of 3 internal service lines and reshaping HR strategy. Individual QR codes ensure anonymous, continuous assessment.
Minimart — 400+ Stores
Regional managers receive weekly actionable intelligence — identifying top-performing stores, flagging locations that need attention, and tracking employee performance trends across all 400+ locations.
BlitzPoll for HR — Continuous Feedback
The continuous employee experience monitoring platform replaced the annual survey. QR codes, real-time dashboard, and automated alerts — with 327% ROI and 4-week implementation.
BlitzPoll for FMCG — Packaging as Focus Group
Turn the QR code already on your packaging into a two-way consumer dialogue. Product-level feedback, demographic profiling, and R&D input — at a fraction of the cost of traditional research. 2-week implementation.
BlitzPoll for HoReCa — Guests Become Ambassadors
Real-time guest feedback with QR codes at every touchpoint. Smart review routing, push notifications for managers, and ROI from day one. 2-week implementation.
Municipality of Stara Zagora — BlitzPoll
Direct connection between citizens and local government — covering 51 settlements. Opinions on playgrounds, transport, and urban environment drive municipal planning priorities. Recognized among the first 9 European innovations in digital governance. Data from BlitzPoll covers 2 of the 5 mandatory methods under Art. 24 of the Administrative Services Ordinance — survey research and analysis of citizen signals and complaints.
Stara Zagora City Transport — Per-Vehicle Feedback
QR codes on every bus in the municipal fleet, linked to each vehicle's unique registration number. Passengers rate their experience anonymously — data informs route planning and fleet maintenance. Full compliance with BDS EN 13816 — 8 quality categories.
bTV — Interactive Engagement
1M+ viewer interactions across 3 flagship shows — making bTV among the first media organizations to use real-time audience analytics for editorial decisions and programming strategy.
UTP — Automated Professor Attestation
Automated teacher attestation replacing manual processes. QR codes in every classroom, Moodle integration, and real-time reports — giving university leadership continuous analytics on education quality, not annual snapshots. Generates evidence for NEAA accreditation under the Higher Education Act Art. 76-77.
What our clients say
I believe modern technologies can be a powerful tool for community development when we use them with thought, responsibility, and care for people. With this platform, we open yet another direct dialogue channel that will help us better hear the voice of Teteven citizens and the guests of our city.
Dr. Madlena Boyadziyeva Mayor of Teteven Municipality The goal is for the Municipality of Stara Zagora to become increasingly transparent, more public, and more open to citizens — and to achieve ever-better interaction across various spheres.
We hope that with this pilot project at UTP, we can provide our students with quick feedback — not only about instructors, but also about the administration.
Before BlitzPoll, we relied on intuition. Now we see trends by region and location every week — and know exactly where to focus resources. Last quarter, we redirected staff to 12 underperforming stores and saw satisfaction scores recover within weeks.
Regional Manager National Retail Chain The speed at which we receive citizen opinions allows us to act proactively — not waiting for problems to escalate, but addressing them at their origin.
For a municipality like Sozopol, where tourism is the primary livelihood, a direct dialogue channel with guests is not just useful — it is strategically necessary.
Tihomir Yanakiev Mayor of Sozopol Municipality Building constructive dialogue through data
BlitzPoll has over 10 years of experience building always-on analytics ecosystems for organizations across public and private sectors. We work with municipalities, government institutions, and businesses — from airports and banks to retail chains and universities.
Our proprietary platform BlitzPoll powers continuous analytics for over 30 organizations. We don't just collect opinions — we combine AI-powered analysis with expert interpretation to deliver decisions, not dashboards. The organizations leading tomorrow are the ones listening today.
We comply with GDPR standards for personal data protection and guarantee the anonymity of every review. Aligned with global best practices (ESOMAR, AAPOR). Aligned with ISO 10004:2018 (the international standard for customer satisfaction monitoring), ISO 9001:2015 §9.1.2, and CAF 2020 — the EU's public administration quality framework adopted by 94+ Bulgarian municipalities.
Always-on analytics
We capture insights around the clock — not months later through quarterly surveys. Companies winning today are listening all the time.
AI-powered, expert-interpreted
Negative feedback triggers alerts to management within 5 minutes. Automated AI-powered weekly digests summarize trends and recommend actions — not raw charts waiting for someone to interpret them.
Proven results
Every solution is validated with real data across 1.2M+ reviews. Not theory — actions taken, services improved, citizens heard.
Partnership approach
We handle deployment end-to-end: QR stickers, posters, training materials, and team onboarding. Your IT department deploys nothing. From first call to live data in 2 weeks.
average response time
BlitzPollpromoter sentiment
BlitzPollactive feedback channels
BlitzPollRecognized innovations
Our work has been recognized by leading European and national organizations for innovation in the public sector and business.
Digitalisation
Municipality of Stara Zagora
Among the first 9 out of 300+ nominated projects across Europe in the Digitalisation category — for the direct citizen feedback system BlitzPoll.
View case study →IT solution implemented in organization
bTV Media Group
Award for implementing a real-time audience analytics system enabling direct dialogue between bTV and viewers.
View case study →Innovative Marketing & PR
LB Bulgaricum
Award for innovative application of continuous customer analytics in LB Bulgaricum's marketing strategy. b2b Media Annual Awards recognize top business innovations across Bulgarian enterprise.
Request a free audit
From first call to live data in 2 weeks. No IT integration required.
Request a free auditAnswers to common questions
How does the QR code feedback work?
How long does deployment take?
Is it GDPR compliant?
Can we integrate with our existing CRM or BI tools?
What happens to our data?
Do you work with our industry?
How is this different from surveys?
News & Press
Stara Zagora Municipality's project with BlitzPoll is in the Top 9 out of 300+ European projects.
Finalists for the Innovation in Politics Awards 2025 — BlitzPoll among the first 9
Stara Zagora project among finalists of Innovation in Politics Awards 2025
UTP introduces new feedback system BlitzPoll
BlitzPoll becomes the active direct link between Stara Zagora citizens and local government
Teteven Municipality introduces the BlitzPoll platform
Vratsa Municipality introduces digital feedback tool
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