Passenger feedback for public transport
The Problem
Public transport serves hundreds of thousands of passengers daily, but feedback comes only from phone complaints or formal petitions to the municipality. These channels capture less than 0.1% of passengers and paint a heavily skewed picture — only extreme dissatisfaction is heard.
Transport operators don't know which routes have comfort problems, which stops need improvement, or how satisfaction changes after schedule adjustments. Investments are made in the dark.
The Solution
BlitzPoll places QR codes at stops, inside vehicles, and on tickets. Passengers scan and rate their experience anonymously — route, cleanliness, punctuality, comfort — in under a minute.
The transport operator gets a dashboard with NPS by route, by stop, and by period. Automatic alerts signal sharp drops in satisfaction. Data enables objective comparison across routes and informs decisions about network planning and investments.
EU 1370/2007 requires measurable quality standards in public transport contracts. BDS EN 13816 defines 8 quality categories — availability, accessibility, information, time, customer care, comfort, security, and environment. BlitzPoll measures passenger perception across all 8.
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