Passenger feedback — in real time
The Problem
Airports serve thousands of passengers daily but have no mechanism to understand their experience in real time. Paper surveys reach less than 1% of passengers, results arrive weeks late, and international travelers — often the majority — are excluded entirely from the analysis.
Without zone-level data (check-in, security, gates, restrooms), it's impossible to pinpoint specific issues. Management invests based on intuition, not objective passenger data.
The Solution
BlitzPoll places QR codes at every key touchpoint in the passenger journey — from check-in zones to baggage belts. Passengers scan, rate, and move on — the entire process takes under 60 seconds. Surveys automatically adapt to the device language.
Negative ratings trigger an instant alert to the responsible manager. Each airport gets a real-time dashboard with NPS by zone, satisfaction trends, and cross-terminal benchmarking.
Automated weekly reports summarize key metrics and track the impact of corrective actions.
ACI ASQ is the global airport service quality standard — 34 attributes across 8 categories. EU 261/2004 mandates complaint handling for delays and cancellations. BlitzPoll measures compatible indicators at 4 Bulgarian airports via DG CAA, covering both standards.
Research-backed evidence
The largest passenger feedback system in Bulgaria, covering Sofia, Varna, Burgas, and Plovdiv airports.
QR-based feedback achieves dramatically higher participation than paper surveys (typically <1%).
Features
Multilingual surveys
Automatic adaptation to the passenger's device language. Support for 4+ languages, covering most international travelers.
Zone-by-zone analytics
NPS and trends per zone — check-in, security, gates, restrooms, retail — for precise problem identification.
Service provider accountability
Data links feedback to specific zones and providers, enabling objective SLA performance assessment.
Automated weekly reports
Key metrics, trends, and impact of corrective actions — summarized and sent automatically every week.
Ready to transform your feedback?
Get in touch to discuss how BlitzPoll can help your organization.
Book a 25-minute consultation