Citizens' voice — straight to city hall
The Problem
Municipalities rely on office hours, phone complaints, and occasional surveys to gauge citizen opinion. These channels reach a tiny fraction of the population and create a distorted picture — mostly complaints are heard, while the silent majority stays invisible.
Without a continuous stream of structured feedback, municipal leadership cannot objectively prioritize investments. Decisions about playgrounds, public transport, and urban spaces are made without data on actual citizen satisfaction.
The Solution
BlitzPoll places QR codes at key public touchpoints — playgrounds, bus stops, parks, administrative buildings. Citizens scan, rate, and share opinions in under a minute, with no app or registration required.
The municipal administration gets a real-time dashboard with NPS by district and service, automatic alerts when satisfaction drops, and monthly trend reports.
Data enables objective comparison across settlements within the municipality and informs budget priorities with real citizen opinions.
The Administrative Services Ordinance (Art. 24) mandates annual satisfaction surveys with 5 mandatory methods. CAF Criterion 6, adopted by 94+ Bulgarian administrations, requires citizen satisfaction measurement. BlitzPoll covers 3 of 5 methods — surveys, complaint analysis, and mystery shopping — and generates the data for the mandatory April 1 annual report.
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